Commited to Quality
FAq
How do i place an order?
1. Visit our online shop and select from available items or preorder items. Preorder items are clearly marked “Preorder”.
2. Add items to your cart and place your order at checkout. No login account is required.
3. You will receive an order confirmation by email. Items that are available i.e. not preorder items will be prepared for delivery or pickup. Payment can be made in-store, direct deposit or Cash only on delivery. Preorder items will be available in 2 – 4 weeks after receipt of a deposit.
4. If you select “Pickup” as the delivery option at checkout, you can collect your order us at our mobile store. Here are the locations. Island wide delivery is available on Mondays. Please view our delivery rates.
PReordering
Which items are preorder items?
Preorder items are labelled “Preorder” on the product name and product image.
Is there a deposit required to preorder?
Preorders require a deposit to be made after the order is placed at checkout. We accept a minimum deposit of 50% of the price via Visa, Mastercard or Direct in store or Direct Deposit. PayPal and bank transfers to our Scotiabank account is also an option. Details will be sent with your order confirmation.
Are deposits refundable should I change my mind?
Deposits made for preorder items are non-refundable. Should you no longer wish an item that was preorder we allow exchanges or we will give you a store credit.
What if I order instore products as well as preorder products on the same order?
We recommend creating two distinct orders for available and preorder items. If you combine available items and pre-ordered items, available items will be ready for collection or delivery. Preorder items will be fulfilled once they arrive. Payment due, if any for preorder items, will be required on delivery or store pickup.
How long will my order take to be delivered or available for pickup?
We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in mentioned 2-4 weeks. We will ship orders the moment they are available. Sometimes the ordered items will arrive later than 2-4 weeks due to several factors (e.g. Customs).
Can I have my item (s) delivered?
Yes of course, please see our delivery rates.
PRODUCT SOURCING
How do I order?
- Take a picture/ screen shot of the image, adding the link as extra details.
- Fill in the order sheet here.
What payment methods are available?
- We accept Visa, MasterCards and cash in store.
- PayPal and bank transfers to our Scotiabank account is also an option.
Are there minimums?
Yes, the minimum purchase is $20bds
Will I receive confirmation that my order has been shipped?
Yes, via email.
Do you have an in-store pick up option?
Yes, you will receive a text or call when your order is ready for pick up.
Can I have my item (s) delivered?
Yes of course, please see our delivery rates.
How long will it take to process my order?
Generally, up to 10 business day. However this is not always the case for items that we source from Europe or parts of Asia which normally take up to 3 -4 weeks.
Example: The item you ordered takes 1 to 7 business days to leave the fulfilment centre depending on its location it could take anywhere from 2 to 10 business days for them to arrive from the date it was ordered and another 2 – 3 days to clear Customs.
PAYMENT
How can I pay for my order?
We accept cash, Visa and Mastercard payments in-store and cash only for local deliveries. PayPal and bank transfers to our Scotiabank account is also an option.
Returns
- These can be made within 3 days of the purchase date. We will be happy to exchange your item for a similar product or to the value of the initial purchase.
- Please Inspect your merchandise before wearing or using as we cannot accept returns on stock which is custom made/printed, worn or washed under any circumstances. We also cannot accept items which are without any tags, not in it’s original packaging or a valid receipt.
- Any faults must be declared to us within 72 hours of the purchase. A full refund is eligible within that time period once it is a manufacturer fault.
- Customers will be responsible for all freight and shipping charges on returned items that are not the result of the sellers error.
- Custom and special orders cannot be cancelled once they have been entered into production or shipping.
- All sales are final on reduced items; returns are not accepted on sale items.
Promotions
Do you ever have any promotions or special offers?
Yes of course!
Loyalty card – on each visit ensure you gain a stamp on your Loyalty card when you purchase an item. On your 5th stamp this will entitle you to the allocated discount for that month. We have various monthly discounts given exclusively to our loyalty card holders. Sign up today for our loyalty card at our store.
We also have end of season sales and competitions where customers have a chance of winning vouchers, prizes or existing stock!